ESA and service animals: different roles

An ESA letter does not establish service-animal status

An emotional support animal’s companionship and a service animal’s trained work are distinct. An ESA letter or a pet profile does not give the animal service-animal access to stores, restaurants, or other public places.

Check travel requirements separately

An ESA letter does not grant airline access. Check the airline’s current pet policy and the rules for your destination before booking. Amu does not sell service-animal certification or guaranteed travel access.