Choose your turnaround
One payment. Nothing renews. A clinician independently decides whether to issue a letter; the tier is how quickly you have that decision. Landlord verification is included.
Standard
A licensed clinician’s decision within 2–3 business days.
Independent evaluation by a licensed clinician
Documentation only when clinically appropriate
Choose a standard or expedited turnaround for the decision
Clinical intake and appointments in SimplePractice
Landlord verification included · clinician answers within 2 business days
Full refund if a landlord rejects the letter — no HUD complaint required
Up to two pets included · a third or fourth pet is $59 each
One payment; no renewal
Adults 18 and older in Texas with dogs or cats
Expedited
A licensed clinician’s decision within 24 hours.
Independent evaluation by a licensed clinician
Documentation only when clinically appropriate
Choose a standard or expedited turnaround for the decision
Clinical intake and appointments in SimplePractice
Landlord verification included · clinician answers within 2 business days
Full refund if a landlord rejects the letter — no HUD complaint required
Up to two pets included · a third or fourth pet is $59 each
One payment; no renewal
Adults 18 and older in Texas with dogs or cats
More than one pet?
Includes up to two pets in the same household · $59 for a third or fourth pet, up to 4 pets on one evaluation and letter. The clinician documents every animal separately in one consult — the per-animal detail that landlords and screening services look for.
Verification included. Rejected? Full refund.
Landlord verification is included. Your letter names the clinician, their Texas license number and a clinic contact, and the clinician answers a landlord’s or screening service’s verification request within 2 business days at no extra charge. If a landlord rejects the letter within 60 days of issue and the clinician’s verification does not resolve it, you receive a full refund. You do not have to file a HUD complaint first. Refunds are also available within 30 days of purchase for any reason. How Texas housing rules work in 2026.
Frequently Asked Questions
Is this a subscription?
No. You pay once per evaluation: $159 for a decision within 2–3 business days, or $199 within 24 hours. That covers up to two pets on the same letter; a third or fourth pet is $59 each. Nothing renews. Refunds can be requested within 30 days of purchase; see the Terms.
What if my landlord rejects the letter?
Landlord verification is included. Your letter names the clinician, their Texas license number and a clinic contact, and the clinician answers a landlord’s or screening service’s verification request within 2 business days at no extra charge. If a landlord rejects the letter within 60 days of issue and the clinician’s verification does not resolve it, you receive a full refund. You do not have to file a HUD complaint first. Refunds are also available within 30 days of purchase for any reason.
Does an ESA letter guarantee a housing accommodation?
Documentation may support a request for a housing accommodation. Outcomes depend on applicable law and the circumstances; Amu does not guarantee acceptance or fee waivers.
How long does the process take?
After payment you complete intake and request an appointment in SimplePractice, where you see the clinician’s available times before you book, so you know the wait before committing to a date. Timing depends on clinician availability, your evaluation and applicable state requirements. A letter or delivery date is not guaranteed.
What happens if a clinician does not recommend an ESA?
No ESA letter is issued. You can request a refund within 30 days of your purchase, whether or not your appointment has taken place: the clinician’s decision does not change that window. Email hello@amu.pet to request it. If your first available appointment is later than 30 days after purchase, contact hello@amu.pet before the window ends. A screening result is not a clinical approval.
Where is the service available?
Amu currently offers this service to adults 18 and older in Texas with dogs or cats, subject to clinician availability. Other states can join the availability waitlist.
Where do my appointment and clinical records live?
Clinical intake, appointments and any clinician-issued ESA letter are handled through SimplePractice. Amu stores your account, pet profile, billing records, preliminary screening result and whether a clinician has issued a letter. Health answers are processed in your browser; clinical messages and documents stay in SimplePractice. Please read the privacy policy before submitting information to Amu; the Amu screening and account are separate from your clinician’s records.
What does the payment include?
One clinical evaluation at the turnaround you choose, landlord verification, and a letter for every pet on the evaluation when the clinician finds it appropriate. After payment, complete clinical intake and request an appointment in SimplePractice. Payment covers one evaluation and every pet listed on it. A future reassessment is a separate one-time payment.
I have more than one pet. Do I pay for each?
One evaluation covers your household: up to two pets are included in the price, and a third or fourth pet is $59 each, up to four pets on one letter. The clinician documents each animal separately — that is what landlords and screening services check — in the same consult. Add pets at checkout, or email hello@amu.pet for a larger household.
Does a diagnosis automatically qualify someone?
No. A diagnosis, symptom checklist or preliminary screening cannot determine an individual’s need for ESA documentation. The clinician decides after an independent evaluation.
Can I use an ESA letter for air travel?
An ESA letter does not grant service-animal status or airline access. Check the airline’s current pet policy before booking travel.